Privacy Policy
PT Sachi Travel Indonesia (“Company”, “we”, “our”, or “us”), operating under the commercial brand Sachi Tours & Travel, is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website, making a booking, contacting us, or using any of our travel-related services.
By accessing our website and using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About us
Legal Company Name: PT Sachi Travel Indonesia
Brand Name: Sachi Tours & Travel
Website: https://boatkomodotours.com
Business Activities: Tour Operator, Travel Services, Komodo Island Tours, Flores Overland Tours, Liveaboard Cruises, Boat Charters, and Related Tourism Services.
2. Information We Collect
We may collect personal information that you voluntarily provide when:
- Making a booking or reservation
- Requesting a quotation
- Contacting us through our website, email, phone, or WhatsApp
- Subscribing to newsletters or promotional communications
The information collected may include:
- Full Name
- Email Address
- Phone Number
- WhatsApp Number
- Nationality
- Travel Dates
- Number of Travelers
- Passport Information (when required for bookings)
- Emergency Contact Information
- Special Requests or Dietary Requirements
- Payment Information processed through authorized payment providers
3. How We Use Your Information
We use your personal information for the following purposes:
Booking Management
- Confirming and managing reservations
- Coordinating travel arrangements
- Communicating tour schedules and updates
Customer Support
- Responding to inquiries
- Providing travel assistance
- Managing customer requests
Service Improvement
- Improving website functionality
- Enhancing customer experience
- Analyzing website performance
Marketing Communications
- Sending promotional offers
- Sharing travel updates and special deals
- Providing newsletters where consent has been given
Legal Compliance
- Complying with applicable laws and regulations
- Responding to lawful requests from government authorities
4. Payment Security
For online payments, www.boatkomodotours.com and Sachi Tours & Travel utilize trusted third-party payment service providers.
Payment transactions may be processed through:
- Credit Card Payment Gateways
- Bank Transfer Services
- Authorized Online Payment Providers
We do not store complete credit card details on our servers. Payment information is handled securely by certified payment processing providers in accordance with applicable security standards.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and website functionality.
These technologies may include:
- Google Analytics
- Google Tag Manager
- Meta Pixel (Facebook Pixel)
- Website Performance Monitoring Tools
Cookies help us understand visitor behavior and improve our services.
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Information Sharing
We respect your privacy and do not sell, rent, or trade personal information to third parties.
We may share information with:
Travel Service Providers
- Boat operators
- Accommodation providers
- Transportation providers
- Local guides and tourism partners
Payment Providers
- Payment gateways
- Banking institutions
- Financial service providers
Government Authorities
Where required by law, regulation, immigration procedures, or tourism permits.
7. Data Security
We implement appropriate administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect personal data, no method of transmission over the internet is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking obligations
- Provide customer support
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce contractual agreements
When information is no longer required, we will take reasonable steps to securely delete or anonymize it.
9. Third-Party Websites
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices, content, or security policies of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal data where legally permissible
- Withdraw consent for marketing communications
- Request information regarding how your data is used
Requests may be submitted using the contact information below.
11. Changes to This Privacy Policy
PT Sachi Travel Indonesia (Sachi Tours & Travel) reserves the right to modify or update this Privacy Policy at any time.
Any updates will be published on this page together with the revised effective date.
We encourage users to periodically review this policy.
12. Contact Information
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
PT Sachi Travel Indonesia
(Operating as Sachi Tours & Travel)
Website:
https://boatkomodotours.com
Email:
- boatkomodotours@gmail.com
- sachitravelindonesia@gmail.com
- alvianmarung@gmail.com
WhatsApp:
+62812-3738-8465
Business Address:
[Wae Nahi Street, Wae Kelambu Urban Village, Komodo District
West Manggarai Regency, East Nusa Tenggara [86763]
Indonesia]
Business Hours:
Monday – Sunday
06:00 AM – 10:00 PM (WITA)